Every once in awhile a customer stops by to tell us that we’ve made their day as much as they’ve made ours. Check out the great things that Katie has to say about her recent dining experience at Charley’s Grilled Subs in Lynnwood, Washington:
I just wanted to stop by and thank you for a wonderful dining experience at the Charley’s in Alderwood Mall, Lynnwood, WA (#478). There are a lot of choices at this mall food court and I have never tried Charley’s before. Tonight, I was there with my three year old son who wanted fried rice from the vendor next to the Charley’s. While we were in line for that restaurant, the two friendly gentlemen behind the counter at Charley’s were passing out samples and after tasting the sandwich, my son was hooked and changed his mind.
We ordered a small cheddar turkey melt and Ray let me know that if I bought a large sandwich, I could get the fries and drink for free. What a great deal! I knew I could never eat all of that food – but what fun to have lunch for tomorrow. And while we were placing our order, Ray also gave my son a free packet of Oreos. What a nice extra touch!
When Ray was finished dressing my sandwich, he even went the extra mile to ask if he could wrap up the other half for me “to go” and put the rest on a plate. Just excellent customer service, going the extra mile.
When I brought our tray to the table, laden with food, the ladies next to me (who had happened to purchase their meal from [another sandwich shop]), commented on how great it all looked. I said yes, and I was still so impressed with the customer service and value that I told them about my experience. They were both impressed and said that next time, they would order from Charley’s. I said they certainly should, as I know my food looked way better than what they had – and had cost me less! And my husband had ordered pizza from another vendor. He was jealous of my meal and plans to order his own next time!
After trying my best (and failing – so good, but so much, even with my 3 year old doing his best to help me – he gobbled up a good portion of sandwich, declaring it “delicious”!) to finish all of our meal, I was still thirsty. I returned to the counter and asked Ray how much refills were. He said that they are normally 58 cents with tax, but that he would give me one “on the house” since I seemed like “such a great mom”. I hope I am not getting Ray in trouble for giving away a refill, but can I just tell you, it’s the little things like that which will make me a repeat customer. 58 cents might not seem like a big deal, but free refills, free fries and drink with sandwiches, a free packet of Oreos. . . it made me feel as if I was getting a bargain. And it will also inspire me to tell my friends and family about the great deal and “extras”, and since most of us are on a tight budget, these types of deals WILL make a difference in our food choices.
My entire experience, from first impression to final “Thank you” was excellent. The food was very good, but it was made even better by Ray (and another gentleman behind the counter who made the food, but his name isn’t on my receipt – he was very pleasant as well). Both thanked me multiple times and wished me a good evening with my son.
In this economy, value is very important to a family, especially one on a single income as we are. But customer service is important, too. I just want to commend you on having both, which is a wonderful combination. I hope this comment gets in the right hands and that Ray (and the other gentlemen on staff that night (6/16 at 7:30 PM)) are recognized for their excellent customer service and great attitude. I will definitely be back to this location (and other Charley’s if I come across them) again.
THANK YOU AGAIN!
Katie H. (& Will)