GET $5 RIGHT NOW*
Just download our app.
With Charleys Rewards, you earn points on every dollar you spend. Points = free food! And who doesn’t love free food?
*On any order of $15+
But wait! There’s more…
Rewards members can enjoy perks like:
- $5 on any order order of $15+ when you download the app
- Points with every purchase (points add up to free food!)
- Exclusive offers and sneak peeks
- Order ahead & skip the line®
- Get a free treat on your birthday!
Frequently Asked Questions
Why do I need to update my app?
On October 6, 2022 we updated our app! These changes will make it easier for guests to earn and redeem rewards, enhance account security, and create new ways for guests to access their Charleys Rewards account.
How do I update the app?
If you already have the app downloaded, Charleys Rewards will prompt you to update the app the next time you open it. All users need to save a mobile phone number to their account. Some users may also be asked to update and strengthen their passwords.
Why do I need to save my phone number?
Saving your phone number helps improve account security. It also allows you to use other features of the Rewards program, such as looking up your rewards account at the register when you check out at Charleys.
I tried to update my phone number, but I got a message that says “Phone number has already been taken.” What do I do?
Contact email@example.com and provide the email address associated with your Charleys Rewards account, the phone number you want to use, and the email addresses associated with any other Charleys Rewards accounts you may have. We’ll help verify your phone number and update your account.
What is Charleys Rewards?
Eat. Earn. Score! You’ll earn 1 point for each dollar spent at Charleys. Points add up to rewards, like FREE FOOD! Download the Charleys Rewards mobile app today to start scoring!
HOW DO I PARTICIPATE?
You have to be a registered Rewards member to participate in Charleys Rewards. All you have to do is download our app in Google Play or the App Store and create an account! You can also create an account online, but only app users get $5 off their first order when they spend $15 or more.
If you were a rewards member prior to January 2020, you need to download the new app (be sure to use the same email address) and follow the instructions in the app.
HOW DO I GET MY REWARDS?
🚨 Read this before you hit that Redeem button! 🚨
In-Store: Open your app and hit the Redeem button on your offer. This will generate a QR code. Then, scan the QR code at the scanner near the register when promoted. If it doesn’t scan, a team member can enter it in for you.
As of January 2022, you can redeem your rewards using just your phone number. Make sure your phone number is saved in your Charleys Rewards account (head to More, then Profile, add your phone number and click Save), then give the cashier your phone number when prompted. You can use Rewards and banked dollars when you order!
Online: To use a reward for an online or app order, you do not need to click the Redeem button! Instead, just log into your Charleys Rewards account and apply your offer during the checkout process as one of the last steps. Remember, only one offer can be applied per transaction.
DO I NEED THE APP IF I’M SIGNED UP FOR ONLINE ORDERING?
While you can place orders at order.charleys.com, the app is the easiest way to place pickup and delivery orders on-the-go! With the app you can also manage your account, get rewards, and be in the know for what is happening at Charleys. App users can easily check their points balance, access rewards, and receive special offers throughout the year. Plus, Charleys Rewards members can scan the app at every Charleys location to earn points and redeem rewards. Members who only use online ordering can still earn and redeem rewards online when they create an account but miss out on the convenience of earning and redeeming at the cash register in-store.
WHAT DO I GET FOR JOINING CHARLEYS REWARDS?
You’ll receive a $5 off reward in your account after downloading the app for the first time. You can use this reward on your first order of $15 or more. Plus, you’ll earn offers and rewards over time as you use the app!
HOW DO I BECOME A CHARLEYS REWARDS MEMBER?
The easiest way is to tap or click the above links to download the app. You can also search for “Charleys” on the Apple Store or Google Play. You will be automatically entered into the rewards program, and start earning rewards, when you register for an online ordering account on Charleys.com, but we recommend downloading the app to access those rewards. App users will already be signed up for online ordering rewards with a single user profile.
I SIGNED UP! WHERE’S MY $5 REWARD?
Woohoo! You’re part of a really cool club. When you sign up through the Charleys Rewards app, you’ll get a $5 reward just for joining. The $5 sign up offer will appear in your account if you downloaded the app on a mobile device and created an account. You can then use the $5 reward on any orders valued at $15 or more. You should see the $5 in your account immediately, but the reward might be delayed if your cell or wifi connection is weak. Check that you have a strong connection, and if you don’t see your reward within 2 hours of downloading the app you can email firstname.lastname@example.org for help.
CAN ANYONE BECOME A CHARLEYS REWARDS MEMBER?
Yes, everyone 13 years or older can be a rewards member.
IS THERE A COST TO JOIN CHARLEYS REWARDS?
No, it is completely free to join and earn rewards.
HOW DO I EARN POINTS FROM MY PURCHASES?
With Charleys Rewards, you are rewarded just for eating Charleys! Points at Charleys are earned with every purchase you make with your rewards account–$1 Spent = 1 Point in your Rewards account. 100 Points = $5 Reward for you.
You can earn points a few different ways!
In-Store: Scan your app when prompted by the cashier to earn points for the purchase.
Online: Make sure you’re logged into your Charleys Rewards account when ordering through the app or at order.charleys.com. Your points will be logged automatically.
If you didn’t get to scan your app when you ordered in the store, don’t worry! You can earn your points by entering your receipts into the app. Here’s how:
Open the Rewards tab of your app.
Hit the Earn button.
Type in the barcode number on your receipt. Then submit.
You can earn points up to 14 days after the date on your receipt.
WHAT IF I FORGET TO ENTER A RECEIPT FOR POINTS?
If you did not order online, through the app, or scan your QR code at checkout, you must enter your receipt in the app to earn points. points. You can do this by opening the Charleys Rewards app. On the Rewards screen, select Earn Points, then select Scan Receipt Barcode or Enter Barcode Number. This will allow you to earn points from your receipt after you complete your purchase. Receipts can only be added to your account for points within 14 days of your visit.
WILL I EARN POINTS IF I PLACE AN ORDER ON A THIRD-PARTY APP OR WEBSITE?
Nope. We can’t award points for any orders placed on third-party apps or websites (DoorDash, Grubhub, etc.). If you want to earn or redeem points with your online order, be sure to use your Charleys Rewards app, or place your online order at Charleys.com.
WILL I EARN POINTS WHEN I PURCHASE A GIFT CARD?
No, you will not earn points when you purchase a gift card; the end user will earn the points when they use the gift card. For example, if you purchase a gift card for Matt, Matt will earn points when he uses his gift card to pay for his meal.
DO I GET POINTS FOR PURCHASES I MADE BEFORE I JOINED THE PROGRAM?
If you signed up recently and want to earn points for those purchases, you can scan your receipt from your most recent purchase and get points. If you are a new member to Charleys Rewards, you will start earning points after joining.
What does the Awaiting Offers message mean?
The “Awaiting Offers” message means that your offers expired and nothing is currently available. However, we send out new promotions each month so be on the lookout for upcoming offers!
I TRIED TO SCAN MY RECEIPT BARCODE FOR POINTS, BUT IT DIDN’T WORK.
Good news- you may have already received your points! If a scan does not work, check your account history in the app because the points may already be there. Also, check the date on the receipt. Barcodes on receipts expire after 14 days. Finally, you can only scan a barcode to earn points once every three hours, so if you scanned recently, be patient and try again later.
If these explanations don’t work, we can help! Just let us know the situation and we’ll figure out what happened. Send the barcode number to email@example.com, along with your name, account email, or phone number associated with your account, and we’ll sort it out.
HOW DO I REDEEM A REWARD?
In the app, you can use the “Earn” and “Redeem” buttons on the home screen to easily generate a QR code that we will scan at the cash register. This will give you access to a list of available rewards. When ordering through the app or through order.charleys.com, make sure you’re logged into your account so you can select a reward to use while placing your order.
If the barcode doesn’t scan, don’t worry! The cashier can look up your information by phone number or email address.
CAN THE CASHIER LOOK UP MY PHONE NUMBER TO FIND REWARDS?
Yes they can! You can give the cashier the phone number that’s saved in your Charleys Rewards account to look up your account, use your saved Rewards, and redeem your banked dollars to pay for your order. Just make sure your phone number is saved in the app.
HOW DO I ADD MY PHONE NUMBER TO CHARLEYS REWARDS?
You can add your phone number when create your app account. If you need to add it after you’ve created your account, just open your app, go to More, click Profile, add your phone number, then hit Save.
CAN I USE MULTIPLE REWARDS AT ONCE?
Sorry, but no. The rewards program is designed to be a win-win for everyone. You get a discount, and we want to give you lots of them so we can see you more often. If folks use all of them, all at once, then we can’t give as many out. So don’t be that guy!
What counts as a visit?
We define a visit as a 3 hour time period, so you can redeem an offer or earn points every 3 hours. And yes, if you try to do it sooner, you will likely get an error message from the app, or the cashier may politely inform you that there is only one redemption per person every 3 hours.
Does Charleys do birthday cheesesteaks?
On your birthday (as indicated in the Charleys Rewards app), you’ll receive one free birthday treat! This includes any size drink (including Real Fruit Lemonades), plus Shakes and Sundaes at participating locations. You can redeem this up to 14 days after your birthday. Please note that you will not receive a birthday treat if you sign up less than 14 days before your birthday.
Need to update your birthday? Email firstname.lastname@example.org for help.
WHAT IF I HAVE REWARDS, BUT I DON’T LIVE NEAR A CHARLEYS?
Unfortunately, if you are in a situation where you no longer live near a Charleys, we are unable to credit you for any unused rewards. Rewards have no cash value.
CAN I HAVE MORE THAN ONE REWARDS ACCOUNT?
Each guest can only have one Charleys Rewards account. This is one of many measures we have in place to prevent fraud and make sure everyone gets the most out of Charleys Rewards!
My app keeps freezing—what do I do?
Oh no! Sorry about that – here are some steps you can take to fix it.
Log out of the app and log back in.
Close out of the app and relaunch it.
Uninstall the app from your phone, then go back to your app store and reinstall it so you have the most current version of the app.
Update your device’s operating system to the most current version.
Update the app to the most up to date version
Check to make sure the Large Text feature is not enabled under your phone’s Accessibility settings.
If these steps don’t fix the issue, please reach out to email@example.com for help.
I don’t see my store on the app. Why?
Unfortunately, we have several locations are unable to participate in the rewards program due to incompatible technology systems. We’re hoping we can get them on board soon! Almost all of our other locations are part of the program so you can continue to redeem rewards and earn points if there is another Charleys location nearby.
I’M HAVING PROBLEMS AND DON’T SEE THE ANSWER HERE.
Just send an email to firstname.lastname@example.org with your problem or question, along with some information about you (name, account email, account phone number) and we will do our best to get things fixed quickly!
About Charleys Rewards
We’re so excited you joined the Charleys Rewards program! You’re one step closer to snagging some fresh offers (like FREE food!) each time you order.
With Charleys Rewards, you’ll get perks like:
A $5 reward you can use on any order $15 or more, just for signing up!
Exclusive offers for rewards members
Points with every purchase ($1 Spent = 1 Point. 100 points= $5 Reward!)
Easy online orders for pickup or delivery
Extra points when you refer a friend
Double points EVERY MONDAY
A free treat on your birthday!
How to Use Your Rewards
Rewards, Banked Dollars, and Points can all be viewed in the “Rewards” tab within the Charleys Rewards app.
Underneath your Points and Banked Dollars, you’ll see your active rewards. Each month, different rewards will be sent to you through Charleys Rewards and will appear directly in your app account.
These rewards range from free food, dollars or percentages off your purchase, and more! Rewards have a 30-day expiration unless otherwise stipulated. You earned a reward just for joining the Charleys Rewards program and you’ll get a reward on your birthday.
Each reward contains a description with details about the offer. You’ll also see buttons to redeem the reward in-store or online. Be sure to carefully read all information about each reward to avoid prematurely activating it.
To claim a reward in-store, open your app and select Redeem In-Store on the reward you want to use. This will generate a QR code for the reward. Then, scan the QR code at the scanner near the register when prompted.
To use a reward for an online or app order, log into your Charleys Rewards account and apply your offer during the checkout process as one of the last steps. Or, hit Start Mobile Order to place your online order!
Banked Dollars act similarly to a credit as the difference transfers over (for example, if your total is $3 and you applied $5 in Banked Dollars to it, you’ll have a $2 balance remaining.) Additionally, if you do not spend your Banked Dollars and keep earning them, they will increase in value. They are typically earned when guests hit 100 points and earn $5 in Banked Dollars (if you’ve earned the $5 three times, your Banked Dollars total will be $15). Banked Dollars expire within one year after earning them unless otherwise stipulated.
You earn points for every dollar spent when you order with Charleys Rewards: $1=1 Point. Once you hit 100 points, you’ll earn $5 in Banked Dollars and your points total will reset at 0.
When you earn points, your points total in the app will automatically update and you’ll get an app notification. Rewards is set up for guests to earn points for purchases placed every three hours. There are a few different ways to earn points for Charleys Rewards:
In-Store: Open your Charleys Rewards app and go to the Rewards tab. Select the Earn Points button. Scan the QR code in your app when prompted by the cashier to earn points for the purchase.
Online: If you’re logged into your Charleys Rewards account when making a purchase online or through the Charleys Rewards app, you’ll earn points automatically for the purchase.
Barcode Number: Open your app and go to the Rewards tab. Select the Earn Points button. Then, hit Enter Barcode Number and type in the barcode number in your receipt, then submit. You can earn points up to 14 days post-purchase.
You can earn extra points when you refer a friend to the Charleys Rewards program with your unique invite code or on Double Point Mondays when you order in-store or online on Monday. Charleys Rewards also has seasonal promotions with the opportunity to earn extra points.
We’re so happy you made the life-changing decision to join our loyalty program!
We hope our FAQs answered all of your questions! If you still have questions for us, get in touch with us at email@example.com. Just share the following info:
- Is your issue related to Rewards, Points, or Other?
- What store did you visit?
- Did you place an order in-store or online?
- What offer did you try to use?
- Are you emailing about an order refund? If so, send us a photo of your receipt or order number.
The more information you can share with us, the faster we can help you! Please expect a response time of 2-3 business days.