Charleys Rewards

What are the different “rewards” types?

Charleys Rewards members can earn Points, Rewards, and Offers through the program.

• Points: With Charleys Rewards, you are rewarded just for eating Charleys! Points at Charleys are earned with every purchase you make with your rewards account. $1 Spent = 1 Point in your Rewards account.
• Rewards: Exchange points for your favorite menu items (FREE FOOD!) with our Rewards Store and enjoy 5 tiers of Rewards. Redeem points for Rewards beginning at just 25 points.
• Offers: Underneath your Points, you’ll see your active offers. Each week, different offers may be added to your Bite Club Rewards account and will appear directly in your account. These offers range from free food with purchase, dollars or percentages off your purchase, and more! You earned an offer just for joining the Bite Club Rewards program and you’ll get an offer on your birthday. Each offer contains a description with details about the offer. You’ll also see buttons to redeem the reward in-store or online. Be sure to carefully read all information about each reward to avoid prematurely activating it.

How do I view my Points, Offers, and Rewards?

Points and Offers can all be viewed in the “Rewards” tab within the Charleys app. All available Rewards (depending on how many points you have) can be viewed in the Rewards Store.

If you do not have the Charleys mobile app but are still a member, your available offers and rewards can be viewed for online orders during the checkout process (you’ll be prompted to apply one to your order prior to placing the order.)

How do I earn points from my purchases?

You can earn points a few different ways!

• In-Store: Before you pay, scan your Member QR code with the cashier to earn points for your in-restaurant purchase.
• Online & App Orders: Make sure you’re logged into your Bite Club Rewards account when ordering through the app or at order.charleys.com. Your points will be logged automatically.
• Receipt Scanning: If you forget to scan your app in store, you can upload your receipt into the Charleys app by submitting a photo of your receipt’s barcode, or entering the 15-digit barcode number, within 72 hours of your purchase.

Do points expire?

Yes, points expire 365 days from when they were earned.

How do I know I’ve earned points?

When you earn points, your points total in the app will automatically update within 24 hours of purchase.

Please note, you can earn a maximum of 150 points per transaction.

Will I earn points if I place an order on a third-party app or website?

Nope. We can’t award points for any orders placed on third-party apps or websites (DoorDash, UberEats, Grubhub, etc.). If you want to earn or redeem points with your online order, be sure to use your Charleys app, or place your online order with your Bite Club Rewards account at Charleys.com.

Will I earn points if I wasn’t logged in to my account?

No, you will not earn points if you were not logged into your account when placing an order through the app or website.

To earn points for your transaction, you can upload your receipt into the Charleys app by submitting a photo of your receipt’s barcode, or entering the 15-digit barcode number, within 72 hours of your purchase.

Will I earn points when I purchase a gift card?

No, you will not earn points when you purchase a gift card. However, you can earn points when using a gift card as payment for your Charleys order. For example, if you purchase a gift card for Matt, Matt can earn points when they use their gift card to pay for their meal.

Do I get points for purchases I made before I joined the program?

You can earn points for any purchase made within 72 hours of sign up by uploading your receipt into the Charleys app by submitting a photo of your receipt’s barcode, or entering the 15-digit barcode number.

I tried to enter my receipt barcode for points, but it didn’t work.

Good news- you may have already received your points! Check your account history in the Charleys app because the points may already be there. Also, check the date on the receipt – barcodes are only valid for 3 days from purchase. You can earn points for a transaction once every 6 hours.

Can I transfer or share my points with someone else?

No, points can only be earned by the account associated with the Charleys Bite Club member who made the purchase.

How do I use my offer or reward?

🚨Read this before you hit that Redeem button!🚨

• In Store: Open your app and hit the Redeem button on your offer or reward. This will generate a QR code. Then, scan the QR code at the scanner near the register before you pay.
• Online: To use a reward for an online or app order, you do not need to click the Redeem button! Instead, just log into your Charleys Bite Club Rewards account and apply your offer or reward during the checkout process as one of the last steps. Remember, only one offer or Reward can be applied per transaction.

Can I combine Bite Club Rewards offers or rewards with other Charleys promotions?

Only one Bite Club Reward or offer can be redeemed per transaction.

Bite Club Rewards and offers cannot be combined with online discount codes at Charleys.com. If both are available, you’ll need to choose which one you wish to use.

Some promotional menu items may have different redemption rules. Be sure to check the offer details for any exclusions or exceptions.

What happens if I need a refund on a purchase made with Bite Club Rewards?

Please email a copy of your receipt to rewards@charleys.com within 3 days of the purchase being placed for assistance.

What counts as a visit?

We define a visit as a 6 hour time period, so you can redeem a Reward or offer and/or earn points every 6 hours. And yes, if you try to do it sooner, you will likely get an error message from the app, or the cashier may politely inform you that there is only one redemption per person every 6 hours.

Does Charleys have a birthday offer?

On your birthday (as indicated in the Charleys Rewards app), you’ll receive one free birthday treat! This includes any size Drink or Shake at participating locations. You can redeem this up to 14 days after your birthday. Please note that you will not receive a birthday treat if you sign up during the same month as your birthday.

Need to update your birthday? Email rewards@charleys.com for help.

I TRIED TO UPDATE MY PHONE NUMBER, BUT I GOT A MESSAGE THAT SAYS “PHONE NUMBER HAS ALREADY BEEN TAKEN.” WHAT DO I DO?

Contact rewards@charleys.com and provide the email address associated with your Bite Club Rewards account, the phone number you want to use. It is possible that your mobile number is connected to an existing account you may have already created with a different email address. We’ll help verify your phone number and update your account.

MY APP KEEPS FREEZING—WHAT DO I DO?

Oh no! Sorry about that – here are some steps you can take to fix it.

• Make sure you have the most recent version of the Charleys app by visiting your Apple or Google Play store.
• Fully Close out of the app and relaunch it.
• Log out of the app and log back in.
• Uninstall the app from your phone, then go back to your app store and reinstall it so you have the most current version of the app.
• Update your device’s operating system to the most current version.

If these steps don’t fix the issue, please reach out to rewards@charleys.com for help and provide your account information, device type, and any screenshots or screen recordings depicting the issue that is occurring.

WHY ISN’T MY CHARLEYS LOCATION AVAILABLE ON THE APP?

Digital ordering and Bite Club Rewards is available at participating Charleys locations only. If you’re local Charleys isn’t available yet, keep checking!

I’M HAVING PROBLEMS AND DON’T SEE THE ANSWER HERE

Just send an email to rewards@charleys.com with your problem or question, along with some information about you (name, account email, account phone number) and we will do our best to get things fixed quickly! The more information you can share with us, the faster we can help you! Please expect a response time of 2-3 business days.

Providing the following information when reaching out to rewards@charleys.com:

1. Is your issue related to Rewards Store, Offers, Points, or Other?
2. What store did you visit? (Date and time will be helpful to include)
3. Did you place an order in-store or online?
4. If an issue occurred with one of your Rewards or Offers, which one did you try to use?
5. What items were included in your purchase (all item types and sizes are helpful to note!)